| Day 1 |
| 9:00 am |
Definition of a Crisis for Participants |
| 9:30 am |
Unique Challenges
public sector
vital industry
client groups
the world's press |
| 10:15 am |
Refreshment |
| 10:30 am |
Case Method - Learning from Others
Listeriosis
3 Mile Island
Perrier
Tylonol vs Valdez
Challenger and others |
| 12:00 pm |
Lunch
(optional working lunch with video) |
| 1:15 pm |
Standard Operating Procedures
how to use the generic plan |
| 2:30 pm |
Risk Communication
when human health is at stake,
typhoons, AIDS, nuclear, environmental |
| 4:00 pm |
Simulations as a learning tool
discussions of participants' cases |
| 5:00 pm |
Adjournment |