Crisis Management Training

A crisis is a turning point for better or worse. We are trained and certified to increase the likelihood your crisis will be less severe, or even help make things better in the long run. A crisis is a rapidly moving and changing event that taxes your response capabilities to their limits. You will need all the assets, people and skills you have and will need to procure new assets and skills very quickly.

Crisis management defends your reputation. Legislators, regulators, neighbours and all stakeholders start to question whether the underpinnings of “the system” work. In a crisis, the system includes your approaches, policies and procedures, laws, ethics, codes of conduct and more.

Effective crisis management and crisis response recognizes that the event you experience may be one crisis, but the more severe potential crisis is just how you handled that event.

Our crisis simulations test emergency preparedness. Our crisis management plans contains dozens of checklists, diagrams and bullet points to remind you of the skills you’ll need in a crisis. Some call this business resumption planning or business continuation plans. Some call it contingency planning.

For us, sixty per cent of our business is responding to incidents as they happen—and we call this crisis management. The other fourty per cent of our business is prevention—and we call this risk management or crisis prevention.

Dr. Allan Bonner, our founder, was the first North American to be awarded a Masters degree in Risk, Crisis and Disaster Management form the only university in the world to offer such a program—Leicester in the UK. His training is in systems theory, quantitative risk assessment (QRA), risk engineering and the case method.

If you’re in crisis, we’ll start the minute you call. If you want a crisis plan customized, we’ll have a draft for you in two weeks. We need a month to plan a good simulation. Whatever your needs, call before your crisis hits.

Our course in Crisis Management is augmented with a textbook, workbook, CD’s and DVD’s.

Crisis Management – Agenda:
Note: A two-day agenda can be arranged

Day 1
9:00 am Definition of a Crisis for Participants
9:30 am Unique Challenges
public sector
vital industry
client groups
the world’s press
10:15 am Refreshment
10:30 am Case Method – Learning from Others
Listeriosis
3 Mile Island
Perrier
Tylonol vs Valdez
Challenger and others
12:00 pm Lunch
(optional working lunch with video)
1:15 pm Standard Operating Procedures
how to use the generic plan
2:30 pm Risk Communication
when human health is at stake,
typhoons, AIDS, nuclear, environmental
4:00 pm Simulations as a learning tool
discussions of participants’ cases
5:00 pm Adjournment

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