1. Verbalize what you understood 2. Express what you understood in another way 3. Draw what you hear Bonus: Feed your brain with oxygen by deep breathing...

1. Ask for more tough questions to get them all out 2. Become the recording secretary with a flip chart 3. Brainstorm even more difficult positions Bonus: Announce a limited question time at the beginning of your speech...

1. Offer the heckler the floor 2. Take a break 3. Ask the chair for direction on the agenda Bonus: Evaluate—do you attract hecklers?...

1. Learn the SOCKOs System 2. Improve your presentation and public speaking 3. Deliver your message in a clear and concise way...

1. Dynamic visual aids 2. Ask them questions 3. Small group work to generate discussion...

1. Take notes 2. Seek clarification 3. Reframe what you understood...

1. Ask audience if they have the answer 2. Break into groups for discussion 3. Ask for the questioner’s view...

1. Quick advice to keep you looking composed in a scrum. 2. It’s an 18 second video. 3. Politicians still make this mistake....

1. Don’t draw attention to the heckler 2. Don’t get rude 3. Offer to meet after...

1. Learn how attribution theory affects your reputation 2. Hear why people form hasty conclusions on little evidence 3. Discover how customers tend to form their first impressions...