Books and Videos
Can’t Bank On Kindness
The great disaster scholar, the late Joe Scanlon told me that perform well and organizations perform poorly in crises. Anyone who has been in big snow storms in Montreal has seen people and restaurants open their doors to cold people with a thick layer of snow on their heads.Anyone who has lived in the prairies has probably helped push a stranger’s car out of a snow ban [...]
All’s Quiet in Saint John
As a young reporter in the CHSJ radio and TV newsroom in Saint John, New Brunswick, I was required to do “police checks” every night. I’d call the Duty Sargent of the city police and the local detachment of the Royal Canadian Mounted Police—RCMP. I’d introduce myself. I’d ask if there were any events I should know about and report on.“No, quiet night,” [...]
The Toronto Tragedy
Canada’s largest city has only two subway lines that bring people into downtown. Few people get off and more people get on until the cars arrive downtown, jam packed. Those are north-south lines. There’s just one east-west line which brings people from both directions to transfer to the north-south lines and continue downtown. Many a morning, most riders don’t rid [...]
Yahoo! I’m Out To Dinner
“Kill the bum…” says the quintessential sports fan at a prize fight, football or hockey game. “Are you blind?” yells another quintessential fan at an umpire or other official. Fist bumps, loud yips of delight and almost as loud moans of disappointment fill arenas, basements, and living rooms in which TVs are tuned into the tragedy and ecstasy of sports. Some of [...]
Courses F rom The Bonner School
- Speaking & Presentation
- Crisis Management
- Media Training
- Research & Writing
- Negotiation & Dispute Resolution
- The Socko System
Speaking and Presentation
Duration: 4 Weeks
Public speaking is the number #1 fear of North Americans. Professionals from different industries and all age groups share this fear of blundering an important presentation to board members, or forgetting the words of their speech in front of stakeholders. This fear is pretty common. The good news is that you can manage this fear and improve as a speaker if you work at it.
The biggest blunders in crisis management are not easily forgotten by the media and the public. On the other hand, organizations are often revered for their appropriate and agile emergency responses. As a company it is hard to shake off bad history, but it is exceptionally easy to leverage good history to your advantage. A small investment of your time now can save you from future untold reputational damages.
Duration: 4 Weeks
Terrible media appearances are not easily forgotten by the media and the public - just ask BP CEO Tony Hayward and former U.S. President Richard Nixon. On the other hand, spokespeople who have media training are able present themselves effectively, they are often labeled as "charismatic" - see Apple Inc. CEO Steve Jobs, and former U.S. President Bill Clinton.
Research and Writing
Writing tells people a lot about who you are. You may not realize it, but the way you write gives clues about your education, your background, and even your place in society. Just the same way you express yourself orally, writing should be a reflection of who you are. If people understand you orally they should understand you verbally, and vice versa.Speaking of Writing
Why should you improve your writing? Everybody writes, and being judged on your writing should be incentive enough. You don't write, you say? Think about the last time you wrote an email, a report or a business proposal. That's writing!
Negotiation and Dispute Resolution
Features…advantages…benefits. Which are you selling? Which is your negotiating partner prepared to buy? What is the difference among these three important elements in a negotiation or sale? Our customized sales, negotiation and dispute resolution courses lead you through these proven concepts. We also work with Pareto’s optimization chart to show how both sides can get more through creative bargaining.
The SOCKO System
SOCKOs® are Strategic Overriding Communications and Knowledge Objectives. We invented this acronym because terms such as ace, pressline, key message mssion, vision and value statements don't convey what we want in a message. Qs & As make you question, are not message driven , take too much time and sometimes the question reveals confidential information.