What We Do | Allan Bonner Communications Management Inc.

We love what we do. We do it quickly and efficiently. Our crisis management business dictates that we are ready to go on a moment’s notice. We have noticed that many crises have to be addressed on weekends and at night. That’s fine with us, because we know that you can’t wait a few days before protecting your assets and reputation.

Even if it’s not a crisis, our nature and habit is go address issues and fix problems immediately. If you’ve decided to you need better speaking, writing or presentation skills, we want to get you started. If it’s negotiation, crisis management or risk communication, why not start now?

We want to send you the course materials, so you can start learning and thinking right away. We will do so based on your email, your fax, your execution of our confirmation form or you verbal instructions by phone. We don’t want unnecessary administration to get in the way of helping you.

If your organization has any special administrative procedures that are required in addition to the above, it is your responsibility to tell us of this in writing before we proceed. These procedures might include budgets, contracts, insurance or any other matters.

We love our work, but we do not love unnecessary administration. If we can’t start work quickly on your project, we will not be as confident of success. Your retaining of us is the first indication of your authority and ability to make quick decisions—a requirement for success. We will assume you have that authority and ability until you indicate otherwise.

Our Fee Structure

It is our policy to charge fees which are fair and reasonable. Fair and reasonable are words that are not as hard to define as one might think. We know what fees are being charged in the marketplace for consultants with less experience and fewer qualifications. We set our fees accordingly.

The law directs us to consider several factors in determining fair and reasonable fees:

1. Our special skills and expertise
2. The time and effort required and spent on your case
3. The difficulty of the matter and its importance to you
4. The amount involved in your dispute and the legal and factual issues
5. Your instructions
6. The results obtained and
7. Any special circumstances such as urgency and your ability to pay

Our fees are initially recorded calculated on the basis of time spent by senior consultants and support personnel working on your case. The fees may be adjusted, if appropriate, to reflect one or more of the other factors mentioned above. Each consultant in the company records the time spent on each matter. We each have our preference for recording our time, including simplicity when travelling. Normally a palm pilot or computer program is used. Often emails or phone calls are a good record of time spent.

Our Crisis Management Consultants

Each consultant is assigned an hourly rate reflecting that person’s education, experience and skill. Currently, senior consultants’ rates range from $300 per hour to $925 per hour. Clerical and administrative work is conducted starting at $95 per hour, and is usually a flat hour on simple assignments. We adjust our hourly rates annually to accommodate the increasing experience of the members of our company, and our investment in technology. You are encouraged to discuss the potential costs of each matter with the person in charge of your case at any time.

We understand that the cost of our work is a significant investment in our expertise. We always have the most cost-effective consultant perform the appropriate function for you. We rarely docket for two consultants working at the same time on the same specific issue. Exceptions might include our lead consultant obtaining a second opinion, seeking input on language, cultural or regional issues and so on.