We love what we do. We do it quickly and efficiently. Our crisis management business dictates that we are ready to go on a moment’s notice. We have noticed that many crises have to be addressed on weekends and at night. That’s fine with us, because we know that you can’t wait a few days before protecting your assets and reputation.
Even if it’s not a crisis, our nature and habit is go address issues and fix problems immediately. If you’ve decided to you need better speaking, writing or presentation skills, we want to get you started. If it’s negotiation, crisis management or risk communication, why not start now?
We want to send you the course materials, so you can start learning and thinking right away. We will do so based on your email, your fax, your execution of our confirmation form or you verbal instructions by phone. We don’t want unnecessary administration to get in the way of helping you.
If your organization has any special administrative procedures that are required in addition to the above, it is your responsibility to tell us of this in writing before we proceed. These procedures might include budgets, contracts, insurance or any other matters.
We love our work, but we do not love unnecessary administration. If we can’t start work quickly on your project, we will not be as confident of success. Your retaining of us is the first indication of your authority and ability to make quick decisions—a requirement for success. We will assume you have that authority and ability until you indicate otherwise.