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The thoughtful cyber-consultant, evaluator, or internal manager has quite a bit of work to do—with little to no time to spare. There is also the added pressure from industry, government, and super-governments (EU, OECD, UN, etc.) to take action, especially in high need areas such as critical infrastructure, medicine, nuclear power, and such. There is
Radio Prep
Most often I ad lib on radio and TV or in newspaper interviews. But, in the back of my mind is former CBS TV anchor Walter Cronkite’s old quote that there’s no such thing as an ad lib. There might be a turn of a phrase you’ve never made in that exact way, but you
An activity usually has a justification. In organizations a program, policy, or habitual way of doing things is often a result of patent letters, articles of association, board resolutions, heads of arrangement or some other enabling document or action that created the organization and gave it a mission. Missions sometimes are clarified or changed as
Years ago somebody got the bright idea of testing customer service in retail stores—the mystery shopper was born. These undercover sleuths pretended to need goods or services and reported back on how they were treated. I’ve been a volunteer mystery shopper during this lockdown in both the public and the private sector. I fear you
Joe Biden Roman second Roman Catholic U.S President
Sometimes sometimes a crisis can have an unexpected beginning. In the middle of the night, on the West Coast, the proverbial little old lady awoke in some discomfort. She grabbed for her familiar over-the-counter pain reliever. She fumbled with a few items on her night table, got some water, took the tablets and went back