Event: 9/11, World Trade Center, New York City Date: 11 September 2001 Summary The terrorist group al-Qaeda coordinated suicide attacks on the US. They hijacked four airplanes, crashing two into the World Trade Center Towers, another into the Pentagon and a fourth (probably destined for the White House or the Capitol) near Shanksville, Pennsylvania. Some
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Case Studies | Allan Bonner Communications Management Inc.
Date: 23-30 August, 2005 Summary: The storm began over the Bahamas, strengthened in the Gulf of Mexico, then weakened before hitting land for the second time on the morning of August 29. The worst damage in New Orleans occurred when the levee system failed, with many failures after the hurricane had moved inland. Eighty per
The thoughtful cyber-consultant, evaluator, or internal manager has quite a bit of work to do—with little to no time to spare. There is also the added pressure from industry, government, and super-governments (EU, OECD, UN, etc.) to take action, especially in high need areas such as critical infrastructure, medicine, nuclear power, and such. There is
29 Mar
Radio Prep
Most often I ad lib on radio and TV or in newspaper interviews. But, in the back of my mind is former CBS TV anchor Walter Cronkite’s old quote that there’s no such thing as an ad lib. There might be a turn of a phrase you’ve never made in that exact way, but you
Years ago somebody got the bright idea of testing customer service in retail stores—the mystery shopper was born. These undercover sleuths pretended to need goods or services and reported back on how they were treated. I’ve been a volunteer mystery shopper during this lockdown in both the public and the private sector. I fear you
Sometimes sometimes a crisis can have an unexpected beginning. In the middle of the night, on the West Coast, the proverbial little old lady awoke in some discomfort. She grabbed for her familiar over-the-counter pain reliever. She fumbled with a few items on her night table, got some water, took the tablets and went back